Return Policy
QES International School of Phnom Penh
Effective Date: December 31, 2024

At QES International School of Phnom Penh, we value your satisfaction. This Return Policy outlines the terms and conditions for refunds, exchanges, and cancellations for payments and services related to our school programs and materials.

1. Eligibility for Returns and Refunds

Refunds or returns are only applicable under the following conditions:

  • Program Cancellation: If a program or course is canceled by the school.
  • Withdrawal Request: If a written withdrawal request is received before the program begins.
  • Material Returns: Unused and undamaged school materials returned within 14 days of purchase, with proof of purchase.

2. Non-Refundable Items

The following are non-refundable:

  • Registration fees or administrative fees.
  • Completed or ongoing courses/programs.
  • Digital materials or online resources once accessed.
  • Late withdrawal requests after the program start date.

3. Refund Process

  • Request Submission: Submit a refund request by contacting us through phone or email with proof of payment and details of the issue.
  • Processing Time: Refund requests will be reviewed and processed within 14 business days.
  • Payment Method: Refunds will be issued using the original payment method or as credit toward future programs, depending on the circumstances.

4. Exchanges

Exchanges for physical materials are allowed under the following conditions:

  • The item is defective or damaged upon receipt.
  • The exchange request is submitted within 14 days of purchase with a valid receipt.

5. Cancellations

  • School-Initiated Cancellation: If the school cancels a program, a full refund will be issued.
  • Participant-Initiated Cancellation: Cancellation requests made prior to the program start date may qualify for a partial refund, subject to administrative fees.

6. Contact Information for Returns and Refunds

For assistance with returns, refunds, or exchanges, please contact us:

  • Name: QES International School of Phnom Penh
  • Address: Mao Tse Tong Blvd., Sangkat Toul Svay Prey I, Khan Boeung Keng Kang, Phnom Penh
  • Phone: 085316892
  • Email: devit.heng1209@gmail.com

7. Changes to This Policy

We reserve the right to update this Return Policy as needed. Changes will be communicated through our website, and the effective date will be revised.

Thank you for choosing QES International School of Phnom Penh. Your satisfaction and trust are important to us.

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